Pink Lady takes your privacy seriously. This Privacy Policy explains the types of data we collect when you use our services, how we use and protect that information, and the choices available to you about our use of your data. We aim to be transparent about account data, user activity and the technical information we hold so you can manage your privacy with confidence.
We collect several categories of information to operate accounts and provide services. These include personal data you provide directly, technical data generated by your device or browser, and transactional records relating to deposits, withdrawals and betting or gaming activity.
Personal data may include your name, date of birth, contact details, address, identification documents for verification (KYC), and any other information you supply when creating or updating your account. We use this data to manage your account, verify identity, and fulfil legal and safety obligations.
Technical data covers IP address, device details, browser type, operating system, cookie identifiers and log information about how you interact with our site or app. This information helps us maintain security, diagnose issues and improve performance on mobile and desktop.
Transactional data includes records of deposits, withdrawals, bets, game history and communications with our support team. We retain this information for account management, dispute resolution and to meet any applicable record-keeping requirements.
We use collected data to operate and improve our services, process transactions, detect and prevent fraud, respond to enquiries, and comply with legal obligations. Aggregated or anonymised data may be used for analytics and service improvement.
We implement technical and organisational measures to protect personal information against unauthorised access, loss or misuse. Access to personal data is restricted to staff and authorised third parties who require it to perform services on our behalf.
We use cookies and similar technologies to remember preferences, support secure logins, analyse usage and deliver relevant content. You can manage cookie settings through your browser, but restricting cookies may affect functionality such as session persistence and personalised settings.
You have rights over your personal data, including access, correction and objection to certain processing. Where applicable, you may request a copy of the personal data we hold about you, ask us to correct inaccuracies, or ask us to restrict or erase data in line with applicable law.
To request access, correction or deletion of your personal data, contact our privacy team. We will assess requests in accordance with legal requirements and our operational needs, and respond within a reasonable time. We may retain certain information where required for legitimate business or legal purposes.
We may share data with third-party service providers who perform services for us, such as payment processors, identity verification suppliers and analytics providers. We require these parties to protect your data and only use it for specified purposes. We may also disclose information in response to lawful requests from public authorities.
We may update this policy from time to time to reflect changes in our practices or legal requirements. When we make significant changes we will publish an updated version and, where appropriate, notify account holders. For questions about this policy or to make a privacy request, please contact our team.
If you need to reach our privacy contact, use the email address [email protected] or the support channels listed in your account.
