Our support team is ready to help with account-related queries, payment questions, technical concerns or general feedback. UK players can reach us via convenient channels including email and phone for quick help with sign-in, deposits, withdrawals or bonus queries. We aim to provide clear, practical guidance, assist with troubleshooting and escalate cases when needed. For safer-gambling information or to report a problem, contact the team and we will respond promptly during our published support hours.
| Department | Contact |
|---|---|
| Customer support | [email protected], for account, payment and bonus enquiries; expect a reply within 24 hours. |
| General enquiries | [email protected], for site questions, feedback or media enquiries. |
| Affiliate enquiries | [email protected], for partnership proposals and tracking queries. |
| Phone | +44 20 7183 6245, for urgent assistance during support hours. |
| Working hours | Mon-Fri, 09:00-18:00 UK time |
Email is our preferred contact method for detailed requests, account issues or cases that require explanations or supporting documents. Please send messages to [email protected] with a clear subject line and your current contact details, including your full name and telephone number, so we can process your enquiry quickly and avoid unnecessary delays.
Our support team aims to respond to most enquiries within one business day. Simple questions such as account or payment queries are usually dealt with quickly; more complex issues like verification, technical investigations or payment reviews may take longer depending on their nature. We will keep you updated and prioritise urgent cases to minimise any delay.
We’d love to hear your feedback, suggestions or ideas to improve the site. Every message is read by our team and used to refine features, fix issues and make the experience smoother for UK players. Please send your thoughts via the contact form or support channels; we review submissions regularly and aim to act on the most helpful suggestions.
