These Terms and Conditions describe the rules that govern use of the Pink Lady platform and the relationship between our service and registered users. We set out the rights and responsibilities of both parties and explain how account activity, payments, promotions and disputes are handled. By using our site you agree to these terms and any other rules we publish from time to time.
Account holders must provide accurate personal information and keep login details secure. We expect you to notify us immediately if you suspect unauthorised access to your account. Each user is responsible for activity on their account and for maintaining valid payment details. We may require identity verification and documentation to confirm ownership of an account or a payment method before processing withdrawals or resolving disputes.
We may impose account limits, time-outs or other controls to promote safer play. If we suspect fraud, collusion or abuse of promotional offers we reserve the right to suspend, restrict or close accounts and to withhold funds pending investigation.
Access to our services is restricted to persons who are legally permitted to gamble in their jurisdiction and who are at least 18 years old. You must not open an account if you are excluded from gambling under any applicable scheme or law. Residents of certain countries may be restricted from using parts or all of the platform; it is your responsibility to ensure you are entitled to use our services.
Users must not use the platform to commit or facilitate unlawful activity. Prohibited actions include attempting to manipulate game outcomes, using unauthorised bots or automation, colluding with other players, chargeback fraud and submitting false documentation. Abusive behaviour towards staff or other users is not acceptable and may result in account restrictions.
All promotions and bonuses are subject to specific terms which will be published with each offer. Unless otherwise stated, promotional offers may include qualifying deposit requirements, wagering conditions, expiry periods and game contribution restrictions. We reserve the right to withdraw, cancel or modify any promotion and to refuse a bonus where we reasonably suspect abuse or breach of terms.
Payments must be made from an account in your name and may be subject to minimum and maximum limits. Deposits are normally credited immediately but may be delayed while we complete verification checks. We do not accept deposits from third parties.
Withdrawal requests may be subject to identity verification and security checks. We may require the same payment method for withdrawals as was used for deposits where reasonably practicable. Processing times and any applicable limits or holding periods will depend on the payment method and on completion of verification. We may refuse withdrawals if we suspect fraud or if you have failed to meet applicable promotional or wagering conditions.
If you have a query or dispute you should contact our support team at [email protected] with full details and any supporting evidence. We will investigate and aim to resolve the matter promptly and fairly. If we cannot reach agreement, you may seek independent advice or mediation in accordance with the laws applicable to your jurisdiction.
We may update these Terms and Conditions from time to time. Changes will be posted on the site and may be communicated to your registered contact details. Continued use of the platform after changes are posted constitutes acceptance of the revised terms. Please review this page regularly to remain informed of your rights and obligations.
If you need further assistance, our support team is available via [email protected]. The alternative brand name PinkLady may appear in account or product references within our service.
